What if I'm late?
If you are going to be late, you need to contact me asap. If you're late, there's a chance I will have to cancel your appointment so that I can stay on time with the rest of my schedule. Please do not just show up hoping that I will be able to take you.
Why are you so strict about being on time for appointments?
Ok, here comes a little tough love....We are all big boys and girls here. Your appointment time is your appointment time, period. I realize, for some in my industry, it is standard practice to double book and run late all day. I choose not to run my business in this way. If I take everyone late, then I will run late ALL day and that is not fair to the clients who made the effort to arrive on time for their appointments. One of the things many of my clients like about me is that I am very rarely late. They know they can count on me to be on time and they can move on with their day. So, all that said, please know that if you are late, there is a strong possibility that I will cancel your appointment. Your best bet is to call or text me and verify whether or not I will still be able to take you. I understand that things come up. It's happened to all of us. And I am completely understanding of that situation. I just ask that you be understanding as well if I have to reschedule your appointment. 💙
What is your cancellation policy?(WILL BE CHANGING TO 48 HOUR NOTICE JANUARY 1ST, 2019)
Please try to do so a minimum of 24 hours in advance. 48 hours for appointments that are an hour or longer. When you cancel last minute, you affect me and someone who wanted to make an appointment in that time slot. To avoid charges, please look over my cancellation policy.
Can I bring my children to my appointment?
While I do love meeting all your little ones, due to liability reasons, I prefer that there be no children in my room during any appointment. I have been in business for over 15 years, and in that time, I have had many incidences when kids have been allowed in my room i.e. wax cart being knocked over, kids falling off of chairs, things getting broken, etc. etc. This is not a child friendly room and I really don't want your little ones to get hurt. In addition, it is very distracting to the parent receiving the service, which then slows everything down. Generally, if your child is 10 or over, it's not a problem for them to attend any of your short services such as a brow wax, but not during any other type of service.
What forms of payment do you accept?
Cash, check, Visa, Mastercard, Discover, and American Express.Charges will show up as Andrea Minor on your account. If possible, please do not come in with large bills to break. I don't often have a lot of change. **No postdated checks. If a check is returned, the client is liable for any and all charges associated with the charge back and no further checks will be accepted.**
What days are you off?
Sundays and Mondays. The only exception to this is around the busy holiday season or if I am going on a vacation. During those times, I may add more days and hours.
Cell phone usage.....ugggh!
Lord have mercy.....for the love......please wrap up your texting and conversations before you walk through my door. My all time favorite is when I am trying to wax someone's eyebrows and they are on the phone. Or even worse, during a facial! I can hear some of you laughing right now! And to answer your next question...yes, this really has happened. Even when you are just texting, you start to move your face around. It's a tad bit difficult to wax a moving target.
No call/no show policy.
Oh boy, don't get me started on this one. I have been really lenient about this in the past but I can longer do that. We all forget appointments from time to time. I totally get that. But if you repeatedly do this, it's a problem. For existing clients, If you no show/no call me, PLEASE EXPECT TO BE INVOICED FOR !00% OF THE SERVICE BOOKED. Repeated no shows will result in suspended booking. **IF YOU NO CALL/NO SHOW ME ON YOUR VERY 1ST APPOINTMENT BOOKED, NO FUTURE BOOKINGS WILL BE PERMITTED :(